Bognor Regis care home criticises watchdog’s report

A CARE home manager has criticised a watchdog’s report.

Sue English said the Care Quality Commission had ‘nit picked’ a range of matters when its inspectors visited Normanton Lodge.

The commission said the home was inadequate in one of its key areas and required improvement in the other four.

“I’m not happy about the report. There are a lot of things which are not right in the report. It does not give a true picture of the home.

“The inspectors never asked my point of view when they saw a situation. I would have explained it to them. There was no common sense,” said Mrs English.

She said she had never experienced a report like the one issued last week in her ten-and-a-half years as a care home manager.

“Half of the report makes out that we are a bad home but we are a very good home. Ask GPs about us and they would praise us.”

The home’s owner, Siva Nathan, said: “Sue is a conscientious manager and one of the best managers around. Every report we’ve had in the past from the CQC - the last was in November 2013 - has been good.”

He said he would ensure the criticisms in the report were put right within the next six months even if they seemed unfair.

The home’s boiler broke down on the one of the two days the unannounced inspection took place to mean extra work for Mrs English in arranging industrial heaters to keep the home warm, he said.

The inspections at the Normanton Avenue home were carried out on February 2 and 6. Two inspectors and an expert who had experience of dementia care took part.

The report states medicines were not always managed safely to mean the home was regarded as unsafe in that respect.

The service was also seen to be ineffective because of a lack of understanding of the Mental Capacity Act 2005 and the requirements under the deprivation of liberty safeguards.

Improvements were needed to the inconsistent care and responses to residents to make the home more dementia friendly. An improvement was also needed because of poor records but the manager was approachable and friendly.

The report also quotes residents stating they are treated with kindness and that positive, caring relationships have developed. “People were treated with dignity and respect,” it states.

It was one of 35 reports published by the CQC on the quality of care provided by adult social care serives across the south of England.

They follow a new programme of inspections and rating regime.

Adrian Hughes, the CQC’s deputy chief inspector for social care, said: “People are entitled to services which provide safe, effective, compassionate and high quality care.”