DCSIMG

Gas bill for couple who are all-electric

C1401133-2 Bog Jan30 Bill phot kate

Ron and Mary Wootten with the gas bill they were sent, despite the fact they dont use any.Picture by Kate Shemilt.C1401133-2

C1401133-2 Bog Jan30 Bill phot kate Ron and Mary Wootten with the gas bill they were sent, despite the fact they dont use any.Picture by Kate Shemilt.C1401133-2

AN ALL-ELECTRIC Felpham couple have 
been stunned to receive a gas bill for several 
hundred pounds.

Ron and Mary Wootten were horrified to open their post to find British Gas had billed them 
for £395.74.

Mr Wootten, 74, of Shirley Drive, said: “As pensioners, we were shocked and horrified to receive an estimated bill from British Gas this week for nearly £400.

“There is a gas meter in the property, but it has not been connected for the past 15 years to our knowledge as we are all-electric.

“We have had no gas on the property since we have been here for seven years and have had the meter read regularly and also had a visit from a gas inspector.

“Our regular bills show 0.000kWh and nothing to pay until this time.

“This episode has left us shaken and bewildered. Is this how British Gas make their profits and upset people into the bargain?”

The bill also predicted an annual gas charge of £509.11 until next January for the couple.

Mrs Wootten, 66, said British Gas must be in chaos internally to issue a bill after such a long 
period of acknowledging no gas had been used at their home.

There was a gas supply to the property, but it had never been connected since the last century.

An inspector had come round in 2012 to look at their home and had 
agreed they were not using any gas, she added.

Caitrin Millar, from British Gas, said: “I am very sorry that we sent Mr Wootten an incorrect bill and for any worry or inconvenience caused.

“As soon as Mr Wootten contacted us to give a meter reading, we were able to confirm he had no gas usage.

“We will now send an updated bill and will contact Mr Wootten to see if he would like the meter removed from his home so he does not pay standing charges in future.”

Mr and Mrs Wootten will have to pay a standing charge in a shake-up of energy tariffs and bills from last November to reflect the cost of supplying gas to their home whether or not it is used. This charge is 26p a day for each fuel. The meter has to be removed to avoid the charge.

 
 
 

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